Privacy Policy

Effective Date: May 14, 2025
Entity: Ramkala Group
Website: https://ramkalagroup.com
Mobile App: Ramkala Group (available on Google Play Store)
Contact: info@ramkalagroup.com

1. Introduction
This Privacy Policy outlines how Ramkala Group collects, uses, protects, and discloses your personal information when you access our website (https://ramkalagroup.com) or our mobile app (Ramkala Group, available on the Google Play Store). By using our website or mobile app, you agree to the practices described herein. This policy applies to both our website and mobile app unless specified otherwise.

2. Information We Collect
We may collect the following types of information when you use our website or mobile app:

  • Personal Identifiable Information (PII): Name, contact number, email address, address, and other real estate preferences you provide when submitting inquiries, booking site visits, or completing transactions.
  • Usage Data: Device information (e.g., device model, operating system, unique device identifiers), browser type (for website usage), IP address, pages visited, interaction patterns, and app usage metrics (e.g., time spent on specific pages).
  • Location Data: If you grant permission through your device settings, we may collect your location data to provide location-specific content (e.g., nearby properties). This is optional and can be disabled at any time.
  • Notification Data: If you enable push notifications, we collect device tokens to send notifications via third-party services (Firebase and OneSignal).
  • Cookies and Similar Technologies (Website Only): Our website uses cookies to enhance user experience and track usage patterns. See Section 6 for details.

3. How We Use Your Information
We use the collected information for the following purposes:

  • To respond to inquiries and provide requested property details.
  • To process site visits, bookings, and transactions.
  • To personalize user experience and improve our services (e.g., tailoring property recommendations).
  • To send important updates, notifications, and promotional material (if you opt in).
  • To analyze usage patterns and improve the functionality of our website and app (e.g., identifying popular pages or features).
  • To comply with legal obligations or resolve disputes.

4. Data Security
We adopt industry-standard security practices to protect your data from unauthorized access, alteration, or misuse. This includes:

  • Encrypting data in transit using HTTPS for both the website and app.
  • Implementing secure authentication for third-party services (e.g., Firebase, OneSignal).
  • Regularly reviewing our security practices to address potential vulnerabilities.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. You use our services at your own risk.

5. Third-Party Sharing
We do not sell or rent your personal information. We may share your information with trusted third parties under the following circumstances:

  • Service Providers: We use third-party services to support our operations, including:
    • Firebase (Google): For push notifications and analytics. Firebase may collect device information, IP addresses, and app usage data. See Google’s Privacy Policy (https://policies.google.com/privacy) for details.
    • OneSignal: For push notifications. OneSignal collects device tokens and usage data to deliver notifications. See OneSignal’s Privacy Policy (https://onesignal.com/privacy_policy) for details.
    • Payment Gateways: To process transactions securely (if applicable).
  • Legal Compliance: We may share information with legal entities if required to comply with laws, regulations, or legal processes, or to protect our rights and safety.

6. Cookies (Website Only)
Our website uses cookies and similar technologies to enhance user experience, track usage patterns, and deliver personalized content. Cookies are small data files stored on your device. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website. The mobile app does not use cookies but may use similar technologies (e.g., device identifiers) for analytics.

7. User Rights
You have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Update: Request corrections to inaccurate or incomplete data.
  • Delete: Request the deletion of your personal data, subject to legal retention requirements.
  • Withdraw Consent: Opt out of data collection where consent is required (e.g., disable location access or push notifications in your device settings).
  • Object to Processing: Opt out of promotional communications by unsubscribing from emails or disabling notifications in the app.
  • To exercise these rights, please contact us at info@ramkalagroup.com.

8. Data Retention
We retain your data only as long as necessary for the purposes outlined in this policy or as required by law:

  • Personal data (e.g., name, contact details) is retained for as long as needed to fulfill your requests (e.g., property inquiries, bookings) or for legal compliance.
  • Usage data and analytics may be retained for up to 2 years to improve our services.
  • Device tokens for notifications are retained until you disable notifications or uninstall the app.

9. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

10. Changes to Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with an updated “Effective Date.” We encourage you to review this policy regularly. If we make significant changes, we may notify you via email or through the app.

11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
📧 info@ramkalagroup.com
📍 Ramkala Group,
Shop No. 01, Kesari Park, Sagar Prakash, Babul Pada Rd, Ambawadi, Nalasopara East, Nala Sopara, Maharashtra 401209